In an interesting commentary on the economy and what it takes to be competitive, Joel Spolsky takes a few paragraphs to explain the difference between the big box store that was Circuit City and “a much smaller business you probably haven’t been to” called B&H. I’ve known about them since late 2006 when I ordered my first dSLR from them–my quite aged, but trusty Rebel XTi. (Fortunately) I’ve never had to deal with their customer service. But the article seems to indicate that it’s first-rate.
An interesting read to be sure, especially if you’re into electronics and/or photography like me.