Costco: Love/Hate

I think I’m developing a love/hate relationship with Costco. On the one hand, they have great products: inexpensive wetsuits, highly rated batteries, cheap gas, and let’s not forget great meat.  They also have an unbeatable return policy. But on the other hand, I’m discovering that they have absolutely awful customer service, even at the manager level.

Case in point:

I went to Costco this morning to try and find the High Sierra hydration pack they’ve been carrying for the last few months. I already own one, but the bite valve on mine leaks and has already caused a few “mini floods” in our apartment much to the chagrin of my wife. Little did I know that it’s a seasonal item that’s just gone out of stock for the year…

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