I use CrashPlan to back up my computer.  They’ve been my backup solution of choice for about the past 2 years.  I love them!  They’re great, relatively inexpensive, and super easy to use.

There’s just one recent problem: my uploads to their service are deathly slow, like 150Kbps slow! I used to easily get 2Mbps, over 14 times faster.  Now, I’m lucky if I can even get 200Kbps.

So what about the 24 GB I have to upload?  CrashPlan says it will take 15 days. Aye Ya!

I did an internet speedtest, and was able to consistently get 20Mbps down, and 4Mbps up.  I ran the tests again while uploading to CrashPlan, and the results were the same.

Not happy with the performance, I logged a ticket with their support. Here’s what I got back:

Hello Brian,

Thanks for contacting CrashPlan Support.

We are aware of recent issues that some of our CrashPlan+ users are seeing with lowered upload performance. We are looking into the scope of this issue, and pursuing all available avenues to improve performance for affected users. Unfortunately, I do not have more details to provide at this time. Support is receiving updates, and will inform you as soon as we know more and can provide further information.

Regards,
~Jon

Well, at least I know it’s not just me. I’ll update if I hear anything further.