CrashPlan+ Slow Uploads

I use CrashPlan to back up my computer.  They’ve been my backup solution of choice for about the past 2 years.  I love them!  They’re great, relatively inexpensive, and super easy to use.

There’s just one recent problem: my uploads to their service are deathly slow, like 150Kbps slow! I used to easily get 2Mbps, over 14 times faster.  Now, I’m lucky if I can even get 200Kbps.

So what about the 24 GB I have to upload?  CrashPlan says it will take 15 days. Aye Ya!

I did an internet speedtest, and was able to consistently get 20Mbps down, and 4Mbps up.  I ran the tests again while uploading to CrashPlan, and the results were the same.

Speed test results

Not happy with the performance, I logged a ticket with their support. Here’s what I got back:

Hello Brian,

Thanks for contacting CrashPlan Support.

We are aware of recent issues that some of our CrashPlan+ users are seeing with lowered upload performance. We are looking into the scope of this issue, and pursuing all available avenues to improve performance for affected users. Unfortunately, I do not have more details to provide at this time. Support is receiving updates, and will inform you as soon as we know more and can provide further information.


Well, at least I know it’s not just me. I’ll update if I hear anything further.

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